This website is owned and operated by Chartermore Partners Ltd. We are registered in England and Wales under registration number 06944576 and our registered office and principal place of business is at 23 Austin Friars, London, EC2N 2QP. We provide permanent and temporary recruitment services to clients looking to recruit personnel for their businesses. We also provide payroll services for contractors.

About this Privacy Policy

At Chartermore Partners Ltd we are committed to maintaining the trust and confidence of our service users and visitors to our website.

In this Privacy Policy we explain how and why we use your personal data, whether you are one of our Candidates and we are helping you to find a job, a Client to whom we are providing a service, a Referee and we are using your data in relation to one of our Candidates or a visitor to our website. We also let you know what choices you have with respect to information about you.

This policy applies where we as a data controller determine the purposes and means of the processing of personal data with respect to candidates, contractors, their referees, clients and our website visitors.

How we collect and use your personal data

CANDIDATES/ CONTRACTORS: We collect from you, information including personal data necessary to match you to the best possible employment opportunities and/or to actively search for a role on your behalf. Throughout the various stages of the recruitment process, we may collect further information necessary to assess your eligibility for a role. This information includes CV data, identification documents, educational records, work experience, employment status, immigration status, details of referees, your National Insurance number and financial information. You may choose to share other relevant information with us.

We may also collect information related to your health, diversity information or details of any criminal convictions and will do so only where appropriate and in accordance with local laws and requirements.

At times, we may also use your personal data for diversity monitoring, marketing and profiling. Where appropriate and practicable, we will seek your consent before undertaking some of these activities.

The legal basis for our data processing is our legitimate interests which are the provision of our service to you, the ability to assess your suitability for potential roles and to put in place employment contracts.

CLIENTS: As a Client of Chartermore Partners Ltd we may need to use information about you or individuals at your organisation in the course of providing our services. Personal data collected from you may include your name, job title, information contained in your communications and other such data that we would naturally come into contact with while liaising with you regarding your staffing requirements.

The legal basis for our data processing information about our Clients is our legitimate interest – namely the performance of a contract between you and us and/or taking steps to enter into such a contract and in order that we may manage our relationships and communicate with Clients, maintain records of those communications and promote our services to our customers.

THIRD PARTIES WHOSE DATA WE ARE PROVIDED BY CANDIDATES/ CLIENTS E.G. REFEREES: In the course of providing our Candidates with suitable employment opportunities, we may ask for the contact details of a Referee, so that we can get in touch with them in order that they may serve as a Referee.

The legal basis on which we process your data is our legitimate interests. We need to verify the employment history and qualifications of our Candidates, to ensure they are well matched with employment opportunities for which we are putting them forward.

WEBSITE USERS: We use cookies to collect a limited amount of data from our Website Users which we use to help us to improve your experience when using our website. This includes information such as how you use our website, the frequency with which you access our website, and the times that our website is most popular. We will ask your consent before collecting this data.

The legal basis for our data processing is our legitimate interests which are monitoring and improving our website and services.

Where we collect personal data about you

We collect personal data about you from the following sources:

  • Directly from you: information you provide to us while searching for a new opportunity and/or during the process of recruitment;
  • From an agent/third party acting on your behalf;
  • Through publicly available sources including LinkedIn and Various jobs boards;
  • By referral or word of mouth: e.g. you may have been recommended by a friend, a former or present employer or colleague
  • Where a candidate gives them to us in order for you to serve as a Referee
  • Automatically via cookies when you visit our website, in line with cookie settings in your browser

Where we store and how we protect your data

We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. These include taking appropriate measures to deal with any suspected data breach.

We will store all your personal data on secure servers, password protected personal computers and mobile devices, and in secure manual record-keeping systems.

You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Retaining your personal data

Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose. We will retain your personal data as follows:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
  • For as long as we provide services to you and then for as long as someone could bring a claim against us; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

Notwithstanding the other provisions, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Who we share your personal data with

We may disclose your information to various third-parties as follows:

  • To third party service providers who perform functions on our behalf (including external consultants, business associates and professional advisers such as lawyers, auditors, administrators, accountants, insurers, technical support functions and IT consultants carrying out testing and development work on our business technology systems);
  • To marketing technology platforms and suppliers;
  • To third party outsourced IT and document storage providers where we have an appropriate processing agreement (or similar protections) in place;
  • In the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure
  • In the event of the sale or merge of the business Chartermore Partners Ltd, in which case the personal data of our customers will be one of the transferred assets.

CANDIDATES/ CONTRACTORS: Your personal data may be shared with various parties who initiate a search for personnel and where the job description or the available position matches your skills, experience and job interests. The purpose of which is to ascertain whether you could be a good fit for the available position. Your information may also be shared with individuals and organisations who hold information related to your reference or application to work with us, such as current, past or prospective employers, educators and examining bodies and employment and recruitment agencies

CLIENTS: Your personal data may be shared with a candidate or contractor for the purpose of reporting to you at interview or where a candidate or contractor has been employed and engaged by you.

WEBSITE USERS: Unless you specify otherwise, we may share your information with providers of web analytics services to help us improve the performance of our website

Automated decision-making

We do not carry out automated profiling.

International transfers of your personal data

To better match your candidate profile with current opportunities we may transfer your personal data to clients and partners in countries outside the EEA.

Our customer and candidate relationship management platform and accounting software are based in the US at this time. The European Commission has made an “adequacy decision” with respect to the data protection laws of the US. Transfers to the US will be protected by appropriate safeguards, namely the use of the EU-US Privacy Shield approved by the European Commission, a copy of which can be obtained from

We will only transfer data outside of the European Economic Area or EEA (i.e. the Member States of the European Union, together with Norway, Iceland and Liechtenstein) where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, for example:

  • By way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission for the transfer of personal data by data controllers in the EEA to data controllers and processors in jurisdictions without adequate data protection laws; or
  • By signing up to the EU-U.S. Privacy Shield Framework for the transfer of personal data from entities in the EU to entities in the United States of America or any equivalent agreement in respect of other jurisdictions; or
  • Transferring your data to a country where there has been a finding of adequacy by the European Commission in respect of that country's levels of data protection via its legislation; or
  • Where it is necessary for the conclusion or performance of a contract between ourselves and a third party and the transfer is in your interests for the purposes of that contract (for example, if we need to transfer data outside the EEA in order to meet our obligations under that contract if you are a Client of ours); or
  • Where you have consented to the data transfer.

Using your personal data for marketing

In some cases, we rely on Soft opt-in consent to market to you. Soft opt-in consent applies where you have previously engaged with us (for example by submitting a job application or CV, or registering a vacancy to be filled), and we are marketing other recruitment-related services. Under ‘soft opt-in’ consent, we will take your consent as given unless or until you opt out.

For most people, this is beneficial as it allows us to suggest other jobs to you alongside the specific one you applied for, significantly increasing the likelihood of us finding you a new position. For other types of e-marketing, we are required to obtain your explicit consent.

Your rights in relation to the data we hold about you

By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.

The right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights.

The right of access

You have the right to obtain access to your information (if we’re processing it), and certain other information.

The right to rectification

You are entitled to have your information corrected if it’s inaccurate or incomplete.

The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

The right to restrict processing

You have right to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

The right to data portability

You have rights to obtain and reuse your personal data for your own purposes across different services (for example, if you decide to switch to a new provider). This enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

The right to object to processing

You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

The right to withdraw consent

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

  • Baseless or excessive/repeated requests, or
  • Further copies of the same information.

Alternatively, in some cases we may be entitled to refuse to act on your request.

You may exercise any of your rights in relation to your personal data by written or verbal notice to us in addition to the other methods specified in this Section. Please consider your request responsibly before submitting it. We’ll respond as soon as we can and, generally, this will be within one month from the date of receiving your request.

How we will contact you

We may contact you by phone, email or on social media where you have provided us with these details. If you prefer a particular contact means over another, please just let us know.

Getting in touch with us

If you are would like further information about how we handle your personal data, or have any queries about this privacy policy, you can contact our nominated representative for dealing with data protection issues, who can be contacted by:
post, to Chartermore Partners Ltd, 23 Austin Friars, London, EC2N 2QP;
by telephone on 020 3150 1032;
or by email using

Our Cookie Policy

We use cookies for the following purposes:

  • Website analysis – We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: The relevant cookies are: _ga, _gid, _gat, AMP_TOKEN, _gac_, _ _utma, _ _utmt, _ _utmb, _ _utmc, _ _utmz, _ _utmv.
  • To run Cloudflare: _cfduid
  • To run _kuid_
  • To run Vimeo: _gads, _ssid, _abexps, _ga, continuous_play_v3, has_logged_in, is_logged_in, optimizelyBuckets, optimizelyEndUserId, optimizelySegments, player, site_settings, stats_end_date, stats_start_date, vuid
  • To play _utma, _utmz
  • Cookie Consent - we use cookies to store your preferences in relation to the use of cookies more generally.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser. You can obtain up-to-date information about blocking and deleting cookies here

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Use of Wifi and telecommunications at our offices

The free Wi-Fi service offered within our offices is an unsecured network provided for your convenience; its use is solely at your own risk